Shipping policy

Shipping Policy

 

At Fun Paw Heaven, we value quick and smooth delivery of your order.

 Here is an overview of our shipping and delivery policy:

Processing time:
We process and ship your order within 2–3 business days. Please note that this time is not included in the estimated delivery time.

Delivery time:
Your order will be delivered within 5–10 business days from the time the package is shipped.

We strive to provide you with a smooth and reliable shopping experience.

We do not take responsibility for packages that are lost due to the customer providing an incomplete or incorrect address. To avoid delivery issues, we ask you to carefully check that your delivery details are correct.

Returns:
We offer a 14-day money-back guarantee, which means you have 14 days from the receipt of your item to request a return. Returns sent back after 14 days from the delivery date will not be accepted.

Please note that we DO NOT offer free return labels. It is the customer's responsibility to cover the return postage.

If an order is returned after 14 days from the delivery date, half the amount of the original price will be deducted from the refund. To be eligible for a return, the item must be in the same condition as when you received it – unused, with all tags attached, and in original packaging. You will also need a receipt or proof of purchase.

Return conditions
Items returned must be in unused condition with original packaging. We do not accept returns of items that are used, damaged, washed, or modified in any way. Return costs are borne by the customer and are non-refundable.

How to make a return
To initiate a return, contact us at funpawhaven@gmail.com

After your return request has been approved, you will receive instructions on how and where to send the item to Sweden. Please note that we cannot accept items without prior approval.

Incorrect delivery
If you have received an incorrect item, you must notify us via email at funpawhaven@gmail.com within 48 hours of receipt. Errors not reported within this timeframe do not qualify for compensation or reshipment.

Please note that original shipping costs are not refunded, and the customer is responsible for the return cost. Refunds are processed within seven business days after we receive the returned package.

Fees
The customer is responsible for the cost of return postage.

Damages and defects
Check your order upon receipt and contact us immediately if the item is damaged, defective, or if you received the wrong product. This helps us to quickly resolve the issue.

To be eligible for a return, the items must be unused, unwashed, free from stains, and original tags must be intact. For defective items, notify us within 24 hours of delivery.

Reshipment of defective items
If an item is defective, we can offer a reshipment at no cost, provided the defect is reported within 30 days of the delivery date. After this period, we only offer reshipment and not a refund. In cases of errors caused by misuse or accidents, reshipment cannot be offered.

Exchanges
To quickly get the correct product, we recommend that you return the incorrect item. Once the return has been approved, we will process your new order. Please note that a shipping fee of 60 SEK applies for exchanges.

Refunds
Once we have received and inspected your return, we will notify you if your refund has been approved or rejected. If approved, the refund will be issued via your original payment method. The time for the refund may vary depending on your bank or credit card company.

If the item is damaged upon receipt, please send us a photo or video as proof. In cases where an item has not been delivered due to an incorrect address, we may offer a reshipment.

Cancellations
You can cancel or change your order within 60 minutes after it has been placed. Contact us at funpawhaven@gmail.com with your order number.

Unclaimed or refused packages
If a package is refused or cannot be delivered, a fee of 350 SEK will be charged to cover administrative fees from the freight forwarders. It is necessary to pick up the package and send it to the return address provided after you have contacted our customer service.

We hope that these guidelines make it easy and safe for you to shop with us. If you have questions, do not hesitate to contact us!